You can request a refund from Apple on the device you used to purchase the Coins and as long as its approved the money will be returned to you. Apple's user protection services prevent us from accessing your account and making changes.
When reporting charges make sure to provide the following: If the charge on your statement says “ JustPlay.LOL”, without the “Xsolla” prefix, please contact 1v1.LOL’s Customer Support team 4.
If the charge on your statement says “ Xsolla*JustPlay.LOL”, please contact Xsolla’s Customer Support team at: 3. Please continue reading for more information on contacting us or a third-party provider in the case of unauthorized charges. JustPlay.LOL works with multiple payment providers to provide a safe and secure purchasing experience. Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. If you notice charges on your Credit/Debit Card, PayPal, or Google Play or Apple account that you did not authorize, please contact Customer Support before disputing any charges. Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchasesġ. However, some third-party payment processors require refunds to go through their support services and JustPlay.LOL is unable to refund charges for those providers. Please keep in mind that any purchase that has been used to purchase itemsin-game cannot be refunded once the LOL Coins have been spent. Unauthorized charges are a violation of our Terms of Use and Privacy Policy and may result in the permanent closure of the associated user account(s). Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. If they are underage or not the owner of the account, they will need to get permission from their parent, guardian, or adult relative. Billing & Payment Issues Unauthorized Charges & Refund Requestsġv1.LOL users should always get permission from the payment account owner before making any purchase. 5.Contact our support team – provide us with the email address you used to make the purchases, any purchase receipts you may have and their Transaction IDs or Order IDs. Click on the “Restore Purchases” button in the General Settings tab in the game. Keep in mind that if you purchase an additional LOL Pack while waiting you will be charged twice. If you purchased LOL Coins recently and you don't see them in your account, wait up to 5 hours –sometimes it takes a while for the purchases to be approved. Fully reset the game - completely close the 1v1.LOL App or Browser and then open it again.
Make sure you are logged in with your Email or Apple ID. Not sure if you are? Refer to “How to Log In to your Account" 2. I Logged In and All My Items Were Missingġ. Log in and start playing! Your progress will be saved to your Gmail or Apple account –so you can login and play from your mobile or desktop and your progress and items will be kept across the different devices as long as you are logged in. To login to your 1v1.LOL account in the App, you can either Login With Your Email Account or with your Apple ID (for Apple users): To login to your 1v1.LOL account in the Browser Game, click on the red “Login with Google” button:ģ. Open the 1v1.LOL App on your device, or head over to the Browser Game.
Justplay 1v1.lol how to#
1v1.LOL SUpport Account Issues How to Log In to your 1v1.LOL Accountġ.
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